Question 1

What does A&DA coordinate?

Accepted Answer

A&DA coordinates the apostille or authentication process for your documents and helps identify the applicable route. The relevant government offices issue apostilles or authentications. A&DA does not provide legal approval or licensing, and cannot guarantee an outcome; requirements and decisions rest with the issuing offices.

Question 2

What information do I submit with a request?

Accepted Answer

Upload up to five document files and provide the destination country, intended purpose, your full name and email address, and a U.S. return address with street, city, state, and ZIP code. A phone number is optional. The apartment, suite, or second address line is also optional.

Question 3

What happens after I submit my request?

Accepted Answer

After a successful submission, you receive a request reference and a private case link. An email confirmation may also be sent when email service is available. Use the case link to follow progress. The receipt confirms that your request was received; it does not mean the apostille or authentication is complete.

Question 4

What is route review, and what will I see in my case?

Accepted Answer

A&DA reviews the document and destination to identify the applicable route, such as a state or federal route. When the review details are ready, your case page can show the verified route, a quote, and instructions for that route.

Question 5

How are fees and payment status tracked?

Accepted Answer

Fees and payment status are tracked separately for each file in your case. The case page can show each file’s fee and whether payment has been recorded. The case page does not collect payment.

Question 6

Can I pay through online checkout?

Accepted Answer

Online checkout is not currently available. You can submit a document request for review, but the request form and private case page do not take payment.

Apostille & authentication, clearly explained.

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